Refund & Returns Policy

Last Updated: March 2025 | Version 1.0

1. Return Eligibility

We accept returns under the following conditions:

Eligible for Return:

• Defective/Damaged Products: If you receive a damaged or defective item
• Wrong Product: If you receive an item different from what you ordered
• Quality Issues: If the product quality does not match the description
• Size Issues: If the jewellery size doesn't fit (for rings, bangles, etc.)

Not Eligible for Return:

• Custom-made jewellery: Pieces made to your specific design
• Personalized items: Engraved or customized pieces
• Sale items: Products purchased during clearance sales
• Worn or altered items: Products that show signs of wear or have been resized
• Items without original packaging and tags
• Orders beyond 7 days of delivery

2. Return Timeline

• Within 24 hours: Report any visible damage or wrong product immediately
• Within 3 days: Report sizing issues or quality concerns
• Within 7 days: Return request must be initiated for any eligible reason
• After 7 days: No returns accepted, but we offer repair services at nominal cost

3. Return Process

1. Contact Us: Call or WhatsApp us at +91 98100 12345 within 7 days of delivery
2. Provide Details: Share your order number, photos/videos of the issue
3. Get Approval: Our team will verify and provide a Return Authorization Number
4. Pack the Item: Securely pack the item in original packaging with all tags
5. Ship Back: Courier pickup will be arranged or you can ship to our address
6. Quality Check: Item undergoes inspection at our facility (2-3 days)
7. Refund/Replacement: Processed within 5-7 business days after approval

4. Refund Options

Return Reason	Refund Method	Timeline
Defective/Damaged Product	Full refund or replacement	5-7 business days
Wrong Product Delivered	Full refund or exchange	5-7 business days
Size Issue	Exchange or store credit	5-7 business days
Quality Concerns	Subject to inspection	7-10 business days
Change of Mind	Not eligible	-

5. Refund Methods

• Original Payment Method: Refund to the same card/UPI/account used for purchase (5-7 business days)
• Store Credit: Instant credit valid for 1 year (available on request)
• Bank Transfer: For orders paid by cash on delivery (3-5 business days)
• Exchange: Replacement with new item of same or higher value (difference to be paid)

6. Cancellation Policy

Order Cancellation by Customer:

• Within 2 hours of order: Full refund, no questions asked
• After 2 hours but before dispatch: 90% refund (10% cancellation fee)
• After dispatch: Cannot be cancelled, must follow return process
• Custom orders: Cannot be cancelled once production starts

Cancellation by RUKMINIHALL JEWELLERS:

• Out of stock: Full refund if we cannot fulfill the order
• Payment issues: Order cancelled if payment fails/not received
• Suspicious orders: We reserve the right to cancel any order for security reasons

7. Exchange Policy

• Size Exchange: Free size exchange within 7 days (shipping charges may apply)
• Design Exchange: Can exchange for another design of equal or higher value
• Price Difference: If new item is costlier, difference to be paid; if cheaper, store credit issued
• Exchange Limit: Only one exchange per order

8. Refund Timeline

Stage	Timeframe
Return request approval	24-48 hours
Item received at our facility	2-5 days (depends on location)
Quality inspection	2-3 business days
Refund processing	3-5 business days
Money credited to your account	3-7 business days (bank dependent)
Total time (estimated)	10-15 business days

9. Shipping Costs for Returns

• Defective/Wrong item: We bear all shipping costs
• Size exchange: Customer pays return shipping; we pay forward shipping
• Change of mind: Not applicable (returns not accepted)
• International returns: Customer bears both ways shipping + customs

10. Product Condition for Return

Returned items must be:

• In original condition (unworn, unaltered)
• With all original packaging, boxes, and certificates
• With all tags attached
• Free from scratches, damage, or wear
• Not resized or altered in any way

11. Special Cases

Bridal/Jewellery Sets:

• Must be returned as complete set (partial returns not accepted)
• Special inspection required (may take longer)

High-Value Items (above ₹1,00,000):

• Video verification of packing required
• Insurance verification may be needed
• Extended inspection period (5-7 days)

Sale/Discounted Items:

• Final sale - no returns or exchanges
• Only eligible if defective

12. Contact for Returns

• Returns Helpline: +91 8156 123456 (10:30 AM - 7:30 PM)
• WhatsApp Returns: +91 98100 12345
• Email: returns@rukminihalljewellers.com
• Returns Address:
  RUKMINIHALL JEWELLERS
  Attn: Returns Department
  Main Road, Channarayapatna
  Hassan District, Karnataka - 573116

13. Customer Rights

• You have the right to a refund if the product is defective or not as described
• You have the right to cancel within 2 hours of order
• You have the right to a replacement for damaged goods
• You have the right to be informed about the status of your return

14. Dispute Resolution

In case of any disputes regarding returns or refunds:

1. First, contact our customer service for resolution
2. If unresolved, escalation to Store Manager within 48 hours
3. Final escalation to Management (response within 7 days)
4. Legal jurisdiction: Courts in Hassan, Karnataka

Note: This policy is subject to change without notice. The version applicable at the time of your order will govern the return process. For any clarifications, please contact us before placing your order.